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Business Spotlight of the Month
an interview with Cathy Follett
an interview with Cathy Follett
What do you do?
Renovisions is an award winning, full-service design and build company specializing in kitchen and bath remodeling. We provide products from floor to ceiling right from our Showroom on Broadway in Four Corners. We manage our customers’ entire project, from concept to completion doing all the construction in-house as well!
How long have you been in business?
We incorporated in 2005 and opened our Showroom at that time.
How did you get started in your business?
I grew up as the plumber’s daughter. My father ran his own business and always shared his knowledge of plumbing with me. It is great to call and bounce things off him now. I managed a small family construction business for twenty years prior to starting Renovisions.
I obtained a Construction Supervisor License because I believed there was an opportunity and need to help others with their remodeling projects. I work side by side with Ed Spooner, a uniquely creative licensed contractor who brings his passion for excellence in carpentry to the area of kitchen and bath design/build. My ability to plan and execute has helped me grow the business even through one of the most difficult economic cycles.
What differentiates you from your competition?
We think we’re different in several important ways. We understand that our male and female customers have different ideas as well as different tastes and we work attentively with both to make certain that these ideas come to life. Our creative design capabilities allow us to provide a one-stop-shop design and build service. This saves our customers time, so they don’t need to stop at the big box stores or secure the multitude of sub-contractors needed which can be overwhelming and exhausting for them. We’re big on attention to detail. It’s top of mind for our entire team. We take extra time with every customer before beginning any project, to make certain we’re all in agreement on the design and the scope of work.
What's one aspect of your business that keeps you up at night?
Change orders and the review of plans and orders to ensure proper execution on the jobsite.
What's the next step for your business?
Succession planning will be in store for us when we are ready.
When you're not working, what do you like to do?
It doesn’t seem like work when you like what you do! As a member on the Board of Directors of the Hanover Chamber of Commerce, I often dedicate my time to support the advancements of the local business community and civic interests in our town. My leisure time is spent entertaining family or enjoying a good movie with popcorn.
How has the internet and social media impacted your business?
Google search has provided a resource for customers to seek us out as we have a strong online presence. Social media has impacted our business in a big way; we are represented on many sites such as Facebook, Instagram, Houzz, Pinterest and You Tube. We love the feedback we receive when our beautiful completed jobs are uploaded to our online profiles.
Describe your best customer.
Our best clients appreciate the quality workmanship, materials and creative design we provide. They seek out our expert knowledge and professionalism and are thankful because we handle the entire job for them, so they do not have to. We determine if we are a good fit for each other at the initial meting when we discuss needs, wants, desires and budget for their project(s). This empowers the clients to make the best decision for them and their family going forward.
Any big promotions or events coming up that you'd like to share with the chamber?
Every year, we host our annual Fall Fling Open House (October 24, 2019) and participate in the Four Corners Winter Festival (December 6, 2019).
Renovisions is an award winning, full-service design and build company specializing in kitchen and bath remodeling. We provide products from floor to ceiling right from our Showroom on Broadway in Four Corners. We manage our customers’ entire project, from concept to completion doing all the construction in-house as well!
How long have you been in business?
We incorporated in 2005 and opened our Showroom at that time.
How did you get started in your business?
I grew up as the plumber’s daughter. My father ran his own business and always shared his knowledge of plumbing with me. It is great to call and bounce things off him now. I managed a small family construction business for twenty years prior to starting Renovisions.
I obtained a Construction Supervisor License because I believed there was an opportunity and need to help others with their remodeling projects. I work side by side with Ed Spooner, a uniquely creative licensed contractor who brings his passion for excellence in carpentry to the area of kitchen and bath design/build. My ability to plan and execute has helped me grow the business even through one of the most difficult economic cycles.
What differentiates you from your competition?
We think we’re different in several important ways. We understand that our male and female customers have different ideas as well as different tastes and we work attentively with both to make certain that these ideas come to life. Our creative design capabilities allow us to provide a one-stop-shop design and build service. This saves our customers time, so they don’t need to stop at the big box stores or secure the multitude of sub-contractors needed which can be overwhelming and exhausting for them. We’re big on attention to detail. It’s top of mind for our entire team. We take extra time with every customer before beginning any project, to make certain we’re all in agreement on the design and the scope of work.
What's one aspect of your business that keeps you up at night?
Change orders and the review of plans and orders to ensure proper execution on the jobsite.
What's the next step for your business?
Succession planning will be in store for us when we are ready.
When you're not working, what do you like to do?
It doesn’t seem like work when you like what you do! As a member on the Board of Directors of the Hanover Chamber of Commerce, I often dedicate my time to support the advancements of the local business community and civic interests in our town. My leisure time is spent entertaining family or enjoying a good movie with popcorn.
How has the internet and social media impacted your business?
Google search has provided a resource for customers to seek us out as we have a strong online presence. Social media has impacted our business in a big way; we are represented on many sites such as Facebook, Instagram, Houzz, Pinterest and You Tube. We love the feedback we receive when our beautiful completed jobs are uploaded to our online profiles.
Describe your best customer.
Our best clients appreciate the quality workmanship, materials and creative design we provide. They seek out our expert knowledge and professionalism and are thankful because we handle the entire job for them, so they do not have to. We determine if we are a good fit for each other at the initial meting when we discuss needs, wants, desires and budget for their project(s). This empowers the clients to make the best decision for them and their family going forward.
Any big promotions or events coming up that you'd like to share with the chamber?
Every year, we host our annual Fall Fling Open House (October 24, 2019) and participate in the Four Corners Winter Festival (December 6, 2019).
Our Sponsors
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